UrbanDrive Support
Help Center

How can we
help you today?

Find answers to your questions about bookings, insurance, and our premium fleet. We are here to ensure your journey is flawless.

Popular:
Browse Topics

Find Your Answer

Booking & Reservation

Modifying dates, cancellations, and upgrades.

Pricing & Payment

Deposits, refunds, and accepted cards.

Insurance & Protection

Coverage details and liability limits.

Vehicle & Fleet

Specifications, features, and availability.

Account & Profile

Verification status and personal details.

On The Road

Roadside assistance and accident protocols.

Top Inquiries

Popular Questions

You will need a valid driver's license held for at least 2 years, a passport or ID card, and a credit card in the main driver's name for the security deposit. International drivers may need an International Driving Permit (IDP).

Most of our premium rentals come with a daily mileage allowance (typically 150-200km). Unlimited mileage packages are available as an add-on during the booking process.

Yes, you can modify or cancel your reservation free of charge up to 48 hours before the scheduled pickup time. Cancellations made within 48 hours may incur a fee equivalent to 1 day's rental.

Absolutely. We offer 'Door-to-Door' delivery and collection services within city limits. Airport meet-and-greet services are also available for your convenience.

The minimum age for most vehicles is 25 years. For certain high-performance or luxury models, the minimum age requirement is 30 years. A young driver surcharge may apply for drivers under 25.

Simple Process

How It Works

We've streamlined the rental experience to get you behind the wheel faster. No paperwork overload, just pure driving pleasure.

01

Browse & Select

Choose from our exclusive fleet of luxury vehicles.

02

Book & Verify

Complete your reservation and verify your identity.

03

Pick Up

Collect your car or have it delivered to your door.

04

Enjoy the Drive

Experience the thrill of the open road.

Key Policies

Important Information

Age Requirement

25+ Years

Drivers must be at least 25 years old with 2 years driving experience.

Security Deposit

$500 - $2000

Refundable deposit required based on vehicle category.

Fuel Policy

Full-to-Full

Receive full, return full. Missing fuel charged at market rate + service fee.

Limited Time Offer

Drive Your Dream Car Today

Experience the thrill of the open road with our premium fleet. From luxury sedans to powerful SUVs, we have the perfect vehicle for your journey.

Fully Insured
Instant Booking
24/7 Support

Start Your Journey

UrbanDrive Elite
500+ Happy Clients
4.9/5 Rating